Terms of use

TERMS OF WEBSITE ACCESS AND USE The Worshipful Company of Musicians (“we”, “us”) website (our “Site”) and related services are accessible to you in accordance with our Privacy Policy [click here] , pursuant to these terms and should you decide buy any products which we offer for sale from time to time online. We may modify our terms from time to time, and your continued use of this Site after such change shall signify your agreement to be bound by the modified terms of Website Access and Use.

If you are under 18, you must let your parent or guardian know about our Privacy Policy which should be read with these terms when you have first accessed this Site and before you use it. We cannot accept any requests for services or purchase from you if you are under the age of 18.

Please read these terms and check back often. If you disagree with any change to these Terms, you must immediately stop using the Site and exit.


You acknowledge that we make no warranty (beyond what is set out in these terms in relation to any sale using this Site) that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects in the Site or its contents will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, legality or reliability of the materials.

We cannot be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site nor can we be held liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Our Site contains links which are not operated by us to other websites (the “Linked Sites”). We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

We reserve the right in our absolute discretion to suspend access to this Site, or any part of this Site at any time without notice or reason.

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. You must not misuse this Website. You agree not to commit or encourage a criminal offence nor to transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way defamatory offensive or obscene nor to hack into any aspect of the Service or corrupt data nor to cause annoyance to other users. You also agree not to infringe the proprietary rights or entitlements to privacy of any other person, nor to send any unsolicited advertising or promotional material (commonly referred to as “spam”) nor to compromise the performance or functionality of any computer facilities of or accessed through this Website.

If we determine that you have engaged in prohibited activities, were not respectful of other users, or have otherwise violated these terms, we may, again in our sole discretion, deny you access to this Site on a temporary or permanent basis.

We may report any such breach to the relevant law enforcement authorities and if that happens we shall be obliged to disclose to them your identity or if not yourself the identity of the person whose computer you are using to access our Site.

To use some of the services or features made available to you on this Site, (and in particular to purchase any product we offer for sale from time to time) you are required to and (by clicking to proceed) you warrant that you will only provide information about yourself that is true, accurate, current and complete in all respects and provide your real name, phone number, e-mail address and other requested information as indicated. Should any of your information change, please notify us immediately at the following e-mail address Clerk@wcom.org.uk


The intellectual property rights in all software and content made available to you on or through this Website remains our property and in the case of the rights of any third parties uploaded on our site those are strictly reserved.

If you upload any materials in which intellectual property rights belong to you, you thereby consent to our non-exclusive use and reproduction of that material in and in association with the Site and our business in any medium without limitation of time or geography.

If the intellectual property in the material which you send to us belongs to someone other than yourself you must obtain the owner’s consent to that material’s reproduction and use on and in connection with this Site and any business which we conduct.

You may store, print and display any content uploaded onto the Site solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise copy, in any format, any of the content or copies of the content supplied to you or which appears on this Website and which did not originate from you. You also agree that you will not use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation or files supplied by us.

The Musicians’ Company is a trading style and trade name belonging to us. No licence or consent is granted to you to use this name for any commercial purpose or, without our prior written permission, for an endorsement. Any other trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are licensed to endorsed by or connected with us. No image of any person who is featured on this Site implies any endorsement of any item offered by us for sale.

Any unauthorised reproduction or redistribution of the above listed content is prohibited and may expose you to civil and criminal sanction.


We use all reasonable endeavours to ensure that the Content we originate on this site in whatever form it is accessible is accurate and complete at the time of uploading. However the Content posted on the Web Site is provided to you “As Is” and we cannot warrant Content, software text, downloads, graphics, and links, or any results to be obtained from using the Site

We reserve the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason and without notice. You acknowledge that we shall not be liable to you or any third party for any such withdrawal.

We exclude all liability in respect of the use by you of this Website other than as specifically provided in our Terms of Sale.


When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and transactions on our site and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons – in our case those are one or more of the following :

— to recognise you whenever you visit this website

— to speed up access to this website (so you do not have to log on each time)

— to better target our services and charitable endeavours which may be applicable to you

— to build a profile about you

— to increase opportunities for the promotion enjoyment and encouragement of music and music related activities in whatever medium or form

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: aboutcookies.org

Your rights

You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

— put your request in writing

— include proof of your identity and address (eg a certified copy of your driving licence or passport, and a recent utility or credit card bill)

— attach a cheque in the amount of £10 made payable to The Musicians Company

— specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

— put your request in writing

— provide us with enough information to identify you (eg account number, username, registration details)

— specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data. If you wish to exercise this right you should:

— put your request in writing (an email sent to Clerk@wcom.org.uk with a header that says ‘Unprocess Data’ is acceptable)

— provide us with enough information to identify you _ Indicate clearly in what way you wish us to stop processing your personal data



We, The Worshipful Company of Musicians (trading as “the Musicians’ Company”) of 1 Speed Highwalk, Barbican London EC2Y 8DX [tel: +44(0)207 496 8980; fax +44(0)207 628 4528 ; e-mail clerk@wcom.org.uk ] are the operator of this website and are responsible for goods (and – if the case – services) offered for sale from this Website unless expressly stated otherwise.


2.1 The cost of Goods offered for sale via this website is clearly indicated on the main site and include VAT at the current rate. Delivery charges shown are for destinations to the UK, if you wish to have an item sent overseas please enquire to clerk@wcom.org.uk to obtain a price for delivery.

You have a period of 14 days within which to exercise your entitlement to cancel the purchase, and to return the Goods to us, and you should complete a cancellation form which can be downloaded from this site from the page accessible by clicking here and email the same to clerk@wcom.org.uk. You have thereafter a period of 14 days in which to return the goods to us following your notifying us you wish to cancel.

IMPORTANT : In the absence of any material defect to any Goods you buy through this website, your entitlement to be compensated for the purchase price in respect of cancellation of the purchase of the Goods will be lost if you have torn or broken the wrapper on the Goods.

The Goods shall be returned to us by post to our address as shown above. If for any good reason they cannot be returned to us by post please contact clerk@wcom.org.uk and inform us of the method and cost of returning the Goods in which case that cost will be refunded to you.


If you have any query about the services we offer please contact us at clerk@wcom.org.uk

Any services offered by us which may be charged for will be according to what is offered by us at the time when, and as, requested by you, and as required by the Regulations you will be told the terms on which such services are to be supplied before the services will be performed by us.


If you have any complaint about this website or any of the services or goods offered through the medium of this website please put the same in writing and address those to clerk@wcom.org.uk and we shall acknowledge receipt of your complaint within seven business days and thereafter use all reasonable efforts to respond to your complaint within an additional period of 15 working days.